Velindre University NHS Trust always aims to provide the very best care and treatment possible. The Trust includes Velindre Cancer Centre and the Welsh Blood Service, so the following information can be relevant to patients, donors, their families and members of the public.
At times, your experience of our service might not be as good as expected. If you are unhappy with the care you have been provided, we would encourage you to raise your concern as soon as possible, preferably with the senior staff on duty at the time the incident or issue took place.
Alternatively, you can complete the Putting Things Right Form below.
You are also welcome to contact our Concerns Team who will discuss your concern with you and pass it to the relevant department. The concerns team are available Monday to Friday 8:30am-4:30pm and can be contacted by telephone on 02920 196161, or if preferred via email, or by letter at:
Executive Director of Nursing, Allied Health Professionals and Health Sciences
2 Charnwood Court
You may submit a complaint on behalf of someone else, however, the Trust will have to ask for consent/ permission from the person involved (if they are aged over 18 and have capacity) to investigate the issues raised.
If you need any help or assistance to tell us about your concern, please let us know, additionally further support and advocacy services are available from Llais (Your Voice in Health and Social Care) and can be accessed via the link below.