Contact us using British Sign Language (BSL)

To help us communicate with you in a way that is right for you, Velindre Cancer Centre has signed up to a new service that helps deaf and hard of hearing patients, their family or members of the public communicate through a live, on demand BSL interpreter.

All calls received via Convo will come through to the number we have listed for you in our Community Directory. You can take these calls just like any other. The only difference is you’ll hear the voice of one of our friendly, experienced interpreters relaying the call between your customer and you.

The service aims to improve access and communication to our services.

Using Convo, patients can access:

• 24/7 clinical support: Patients, carers or Deaf family members can contact the nursing team at any time for advice on side‑effects or urgent concerns related to treatment.
• Interpreter confirmation: Patients can check whether a BSL interpreter has been booked for their appointment, as this may not always appear on letters.
• Communication support: Deaf BSL users can request help understanding written English or ask for simple translation to ensure they fully understand their care.
• Feedback or complaints: If patients are unhappy with any part of the service or communication provided, they can use this contact route to raise concerns so improvements can be made.