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Contacting us by phone or in person

If you require further support, please contact the Equality and Diversity team at or get in touch via post, to:

Equality and Diversity team

2, Charnwood Court

Heol Billingsley

Parc Nantgarw

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment via RelayUK  If you need to contact one of our offices using this text relay service, dial 18001 before the telephone number you wish to connect to.

Some of our hospitals/offices have audio induction loops, and if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.  If your visit is unplanned, we can arrange an online BSL Interpreter.


Technical information about this website's accessibility

Velindre University NHS Trust  is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.  


Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Version 1, published 17/09/2020

Whilst we endeavour to meet ‘WCAG 2.1 AA’ we currently have the following non-compliance issues:

  • Some menus, and parts of some pages are marked up in a way that may make them confusing when accessed using Assistive Technologies.  This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value Level A
  • An empty menu is present on some pages.  This fails WCAG 2.1 success criterion 4.1.1 Parsing Level A, and WCAG 2.1 success criterion 4.1.2 Name, Role, Value Level A
  • The button used to clear any text entered in the search box does not have an accessible label.  This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value Level A
  • The button/link used to switch language presents a different, less specific, label to Assistive Technologies than to visual users. This fails WCAG 2.1 success criterion 3.3.2 Labels or Instructions Level A
  • Some text does not have enough contrast with its background. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum) Level AA. 
  • Headings on some pages are not in a logical nested order. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships Level A
  • Some parts of some pages are not fully usable with the keyboard. This fails WCAG 2.1 success criterion 2.1.1 Keyboard Level A
  • Some elements have an illogical focus order.  This fails WCAG 2.1 success criterion 2.4.3 Focus Order Level A
  • Secondary menu items change order when an item is selected.  This fails WCAG 2.1 success criterion 3.2.3 Consistent Navigation Level AA
  • Some forms have error messages or labels that are not clear.  This fails WCAG 2.1 success criterion 3.3.2 Labels or Instructions Level A
  • Some carousels (displayed only on small screens or at high zoom levels) do not have a method to pause or stop their movement. This fails WCAG 2.1 success criterion 2.2.2 Pause, Stop, Hide Level A

Disproportionate burden

Whilst we will prioritise patient information to ensure it is digitally accessible wherever possible, we know there are some sections of our website of a corporate nature, which are not currently accessible and have been produced since September 2018. 

For these sections, we will identify where we know documents are non-compliant and provide contact details wherever possible.  As documentation is renewed in the future, we will ensure digital accessibility is considered.

Currently, these sections are listed as below: (and subject to change).

  • Board or committee papers
  • Performance reports which may contain complex reporting/statistical data
  • Policies and procedures produced since September 2018
  • Publications linked from our Freedom of Information pages – including disclosure logs
  • Publications which may have been professionally produced since September 2018 which would have to be fixed by a third party. 

Navigation and accessing information

  • There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
  • It’s not possible for users to change text size without some of the content overlapping.
Content that is not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we occasionally have PDFs with information on how users can access our services, patient information leaflets and forms published as Word documents. We are working to either fix these or replace them with accessible HTML pages or online forms.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We do not plan to fix any PDFs or other documents published before 23 September 2018, for example Board and Committee Papers, Health Board policies and procedure documentation or statutory documentation such as Annual Reports.  However, we will endeavour to make any new PDFs or Word documents accessible wherever possible.

We occassionally publish PDFs which contain ‘transcripts/scanned manuscripts or handwritten notes’ for example in FOI requests - these are outside of scope and will not be fixed.

Live video

We do not plan to add captions to live audio or video streams because live video is exempt from meeting the accessibility regulations.  However, we will always aim to provide subtitled versions of pre-recorded videos produced.

What we are doing to improve accessibility

We strive to make new content as accessible as possible.

Existing content is currently being reviewed and, where found, issues such as heading ranks and links without context are rectified to WCAG 2.1 guidelines.

Preparation of this accessibility statement

This statement was prepared in July 2020.