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Welsh Blood Service

01/11/2023
September 2023

Satisfaction score 97%

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%, Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 99%. Venue and facilities 99%.

Four issues raised by donors with responses about how the WBS is responding.

10/10/2023
August 2023

Satisfaction score 98%

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%, Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 99%.

Three issues raised by donors with responses about how the WBS is responding.

23/08/2023
July 2023

Satisfaction score 98%

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%. Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 99%.

You said, we did. "Have some savoury biscuits available" - WBS provides a variety of biscuits including vegan and gluten free options for our donors to enjoy.

24/07/2023
June 2023

Satisfaction score 97%

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 99%. Compassionate and caring 99%.

Feedback about your experience. Quality of care 100%. Dignity and respect 99%. Hygiene and cleanliness 99%. Venue and facilities 99%.

You said, we did. "I