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Welsh Blood Service

04/09/2024
July 2024

30/07/2024
June 2024

Satisfaction score 100%.

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%. Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 100%.

01/07/2024
May 2024

Satisfaction score 100%.

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%. Compassionate and caring 100%.

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30/05/2024
April 2024

Satisfaction score 100%.

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%, Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 99%.

30/04/2024
March 2024

Satisfaction score 100%.

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%, Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 99%.

27/03/2024
February 2024

Satisfaction score 100%.

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%, Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 99%.

04/03/2024
January 2024

Satisfaction score 99%.

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%, Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 99%.

29/01/2024
December 2023

Satisfaction score 100%.

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%, Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 99%.

"You said, we did" summarises some of the ways we

27/12/2023
November 2023

Satisfaction score 98%

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%, Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 99%.

You said, we did. “An exemplary service from the staff, but unfortunately the room had a lot of flies.” "Our Planning Department are working with the host venue to find a solution to the problem for future donation clinics."

04/12/2023
October 2023

Satisfaction score 98%

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%, Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 99%.

You said, we did. "A Blood Service app would be helpful." This is being looked at as part of the Future Generations Project. "I

01/11/2023
September 2023

Satisfaction score 97%

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%, Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 99%. Venue and facilities 99%.

Four issues raised by donors with responses about how the WBS is responding.

10/10/2023
August 2023

Satisfaction score 98%

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%, Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 99%.

Three issues raised by donors with responses about how the WBS is responding.

23/08/2023
July 2023

Satisfaction score 98%

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 100%. Compassionate and caring 100%.

Feedback about your experience. Quality of care 100%. Dignity and respect 100%. Hygiene and cleanliness 100%. Venue and facilities 99%.

You said, we did. "Have some savoury biscuits available" - WBS provides a variety of biscuits including vegan and gluten free options for our donors to enjoy.

24/07/2023
June 2023

Satisfaction score 97%

Feedback about our staff. Friendly and welcoming 100%. Helpful and knowledgeable 99%. Compassionate and caring 99%.

Feedback about your experience. Quality of care 100%. Dignity and respect 99%. Hygiene and cleanliness 99%. Venue and facilities 99%.

You said, we did. "I