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Concerns and Complaints

The NHS in Wales aims to provide the very best care and treatment.

It is important that we welcome comments and learn from people’s experiences, good or bad. The vast majority of people are happy with the service they receive. Sometimes though, things might not go as well as expected. When that happens, we need to look at what went wrong so we can try to make it better.

This information applies to you if:

  • You are not happy with care or treatment provided by or for the NHS in Wales or
  • You have any other concerns you think we should know about.

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