When dealing with concerns or complaints Velindre University NHS Trust will take account of its statutory duties in relation to the provision of services in Welsh.
NHS organisations are legally bound to comply with the duties set under the Welsh Language (Wales) measure 2011 and the requirements placed upon them through Welsh Language Standards, by the Welsh language Commissioner.
Make a complaint to the Welsh Language Commissioner.
Concerns or complaints relating to the Welsh Language may be about the provision of health services (for example, that a particular service has not been provided through the medium of Welsh and therefore the person’s needs have not been met) or about whether the organisation has complied with the Welsh Language Standards
Velindre University NHS Trust is committed to providing bilingual services through the delivery of its Welsh Language Standards and you are welcome to raise your concern directly with the Welsh Language Commissioner if you wish to do so, or come directly to the Trust in the first instance.
All concerns received in Welsh will be responded to in Welsh under the same PTR framework and timescales for concerns received in English.
Should you wish to raise a concern then please contact:
Concerns team, by e-mail: HandlingconcernsVelindre@wales.nhs.uk or telephone: 02920 196191
Should you wish to discuss your complaint in Welsh please let us know.