Velindre NHS Trust
Please accept our deepest sympathy at this time. We have written this leaflet to help you understand the practical arrangements that you now have to make. We understand that it is often difficult to remember all the information that you are given when someone has died, and we hope that this leaflet will help you with some of the arrangements.
At Velindre Hospital
You will need to contact a funeral director of your choice who will help you with the funeral arrangements. You don’t have to wait until the death certificate is issued. You will find a list of funeral directors in the phone book.
Registering the death
You must take the medical certificate we give you to the Registrar of Births and Deaths as soon as possible. You must register the death within five days of the person dying,
and you can only do this at the Registrar’s office in Cardiff. Even if this is not your local Registrar’s office, you will still need to register the death in Cardiff. The address of the Registrar’s office is:
The Register Office
City Hall (North West Entrance)
Phone: 029 2087 1684
The office is open from 9am to 3.30pm, Monday to Friday, and you must make an appointment.
Parking is available but you will need to pay and display.
You should take the following documents with you:
If the documents marked with * are not available, do not worry or delay the registration to find them.
The Registrar will ask you for the following information about the person who has died:
The Registrar will give you:
You will be able to buy certified copies of the registration of death certificate which you will need for any pension claims, insurance policies and financial issues. (The number of copies you need will vary from person to person.) You may want to ask for more copies when you register the death because the price increases if you need one at a later date. Each copy costs about £11.00.
Who you need to tell
You will need to tell the following people about the death:
Help with the cost of the funeral
The cost of the funeral may cause financial difficulties for some people. Under certain circumstances, you may be eligible for help from the social fund funeral payment. If you or your partner receive one of the benefits or tax credits listed below and are the person responsible for the funeral expenses, you may be able to get help from the fund.
The person who has died must also have lived in the UK at the date of their death.
You may wish to seek advice regarding which benefits or grants that you may be entitled to or you may want to speak to someone for support. You can contact the Velindre and Macmillan Welfare Rights Advisors based within the Supportive Care Team. Please telephone 02920 316277 or email VCC.SupportiveCare@wales.nhs.uk
Sources of support
The death of someone close to you can be one of the most devastating experiences that you have to face in your life. It is often comforting to share your grief with your family, close friends, GP or minister of a religion. Sometimes, people find it helpful to talk to someone who can give them advice or who can just listen to them.
For help with finding support in your area, contact The Supportive Care Team at Velindre hospital on 02920 196132
The following organisations may be able to give you specialist advice and support.
A befriending service for people over 55
Phone: 029 20683600
Citizens’ Advice Bureau
Phone: 03444 772020
A national self-help organisation for bereaved parents
Phone: 0345 1232304
Cruse Bereavement Service
Support for individuals and families who have been bereaved
Cruse Cardiff and the Vale of Glamorgan
Phone: 029 2022 61661 (10am to 12 noon, Mondays, Wednesdays and Fridays only)
Cruse Bereavement Helpline
Phone: 0808 808 1677 (9.30am to 5pm, Monday to Friday)
Probate Registry of Wales
Phone: 029 2047 4373 (9.30am to 4pm, Monday to Friday)
A confidential helpline is open 24 hours a day
Cardiff and the Vale - phone: 029 2034 4022
Bridgend - phone: 01656 662333
Newport - phone: 01633 259000
Tenovus Cancer Support Line
Phone: 0808 808 1010 (9am to 4.30pm, Monday to Friday)
Winston’s Wish Family Line
Provide support and resources for children, teenagers and parents
Phone: 0845 203 0405 (9am to 5pm, Monday to Friday)
Good Grief Trust
An online search engine, that provides links to bereavement support organisations
Maggie’s Cardiff: Bereavement services available for families, these include face to face counselling or bereavement groups.
Contacts for Maggie’s Cardiff:
General Enquiries: 02922 408024
Maggie’s Swansea: Bereavement services available for families, these include face to face counselling or bereavement groups.
Contacts for Maggie’s Swansea:
General Enquiries: 01792 200000