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What is Putting Things Right (PTR)?

PTR is a guidance document which describes how National Health Service (NHS) providers in Wales, Health Boards & Trusts should handle ‘concerns’ based upon the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (“the Regulations”).

Putting Things Right (PTR), is the guidance document produced by Welsh Government, to help health Bodies in Wales interpret the legal requirements of the Regulations and how to put these regulations into practice when dealing with a concern.  PTR includes guidance on investigating complaints and patient safety incidents, which are slightly different.