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Can a patient safety incident also be a complaint?

Yes.  PSI’s are generally reported by staff within the organisation. In some cases, the patient, family or their representative may choose to complain or make a claim about the same incident.  Health bodies are required to join up all concerns processes, past or present, and assess whether further investigation is required.  This will also include working with the Coroner where appropriate.  Health bodies should work with complainants (person or people who raised the complaint) where concerns remain unresolved, to ensure their wishes and views are taken into consideration during any investigation.

However, individuals only need to make a formal complaint should they so wish, the investigation process places the same requirement on health bodies to respond to patients and families.